Designed VIMA a Vehicle Inspection Management Application that replaced a paper heavy, agent dependent inspection process with a fast, reliable digital workflow built for insurance companies.
The company came to me with a fraud problem. Nigerian insurers were issuing vehicle policies based on self-reported information and cursory manual checks. Agents would fill in paper forms in the field, bring them back to the office, and someone would type the data up. By the time anything was reviewed, the vehicle might not even match the policy. It was slow, inconsistent, and easy to game.
I was brought in to design VIMA from scratch: a mobile app for field agents to conduct and submit inspections on the spot, paired with a web dashboard for insurers to review, approve, and report on that data in real time. The harder design challenge was making the mobile experience simple enough for agents in the field to use under time pressure, often with poor connectivity.
The most important decision I made was to spend time with actual field inspectors before designing anything. Their workflow was counterintuitive on paper but made perfect sense in context and it fundamentally shaped the mobile UX.
Two interfaces connected by one workflow, a mobile app for field inspectors and a web dashboard for insurance companies.
Replacing a paper workflow with a mobile product required hard decisions about what to digitise, and what to completely rethink.
The insurer-facing dashboard surfaces live inspection data, flags anomalies, and gives operations teams full audit visibility without relying on paper trails.
