InsurTech · Nigeria · Product Design
🚗 InsurTech · B2B · Workflow Digitisation

Digitising the Motor
Vehicle Inspection
Process for Insurers

Designed VIMA a Vehicle Inspection Management Application that replaced a paper-heavy, agent-dependent inspection process with a fast, reliable digital workflow built for insurance companies.

5×
Faster Inspections
B2B
Insurance Sector
Mobile
Field + Web Admin
3
User Types Designed
My Role
Lead Product Designer
Product
VIMA
Sector
InsurTech · B2B
Team
UX/UI · Backend Dev · QA
Tools
Figma · FigJam · Maze
01 The Problem

Insurance agents were underwriting vehicles they'd never actually inspected.

Nigerian insurance companies were issuing vehicle policies based on self-reported information and cursory manual inspections creating massive fraud risk and inconsistent data quality. The inspection process was slow, paper-based, and almost impossible to audit.

VIMA was commissioned to solve this: a mobile first inspection management app that field agents could use on the spot, connected to an admin dashboard that insurers could use to manage, approve, and report on inspection data in real-time.

Three User Types. One Workflow.
🚗
Field Inspector
Mobile app user. Conducts inspections on-site, captures photos, scores vehicle condition, submits reports
📋
Insurer Admin
Web dashboard user. Reviews submissions, flags issues, approves or rejects inspection reports
👤
Vehicle Owner
Receives inspection results, uploads supporting documents, tracks policy status
02 · My Contribution

What I designed end-to-end

Mapped
3 separate user journeys field agent, insurer admin, and vehicle owner ensuring the data flows connected seamlessly across all three interfaces
Designed
the mobile inspection flow from scratch photo capture sequence, condition scoring UI, GPS tagging, and offline-capable submission queue
Reduced
average inspection documentation time by 5× from a 45-minute paper process to a 9-minute digital flow in usability testing
03 Design Process

Field research first everything else second.

The most important decision I made was to spend time with actual field inspectors before designing anything. Their workflow was counterintuitive on paper but made perfect sense in context and it fundamentally shaped the mobile UX.

🔍
Field Research
Shadowed inspectors on-site
🎯
Define
Journey maps for all 3 users
✏️
Wireframe
Mobile-first low fidelity
🔨
Prototype
High-fidelity Figma + test
🚀
Ship
Mobile + web admin delivery
04 Research Findings

What we learned that changed everything

📸
Photo capture was the critical friction point
Inspectors needed to capture 12–18 standardised photos per vehicle. Every second of friction at this step compounded across a full day's schedule. I redesigned the capture flow to use guided overlays with auto-detection, reducing per-photo time significantly.
"I do 15 cars a day. If every photo takes 30 extra seconds, that's an hour lost. Every. Single. Day."
📶
Connectivity couldn't be assumed
Field inspectors frequently worked in areas with poor mobile data. The original brief assumed constant connectivity but research in the field revealed this was a hard blocker for adoption. Offline-first became a non-negotiable design requirement.
"Sometimes I'm in a garage basement. I need to complete the job even when there's no signal."
Time Saved
5×
Inspection documentation reduced from ~45 min paper process to ~9 min digital workflow in usability testing
Error Rate
↓ 80%
Structured photo capture and guided fields eliminated the most common documentation errors found in paper records
Key Design Win
Offline Queue
Inspections completed offline are automatically queued and submitted when connectivity is restored zero lost work
05 Key Design Decisions

Three calls that defined the product

01
Guided photo capture with overlays
Rather than a free-form camera, I designed guided capture frames for each required angle front, rear, sides, interior, VIN, odometer. This standardised data quality across all inspectors.
02
Condition scoring with visual anchors
Instead of text-only condition ratings, each score level (1–5) was anchored to a photo example of what that condition looks like. Eliminated subjective inconsistency between agents.
03
Admin review triage system
The insurer dashboard categorised submissions by risk flag automatically so admins reviewed the highest-risk reports first, not just chronologically. Cut review time per batch significantly.
06 · UI Design

Built for the field. Designed for scale.

Two interfaces connected by one workflow — a mobile app for field inspectors and a web dashboard for insurance companies.

🌐 Marketing · Landing Page
Improve the Quality of
the Underwriting Process
Connecting insurers with a network of verified field agents all over Nigeria. We handle all kinds of insurers and insurance packages.
Become an Agent
Login as an Insurance
VIMA
VIMA
Vehicle Inspection
Management Agency
Log In
Sign Up
📱 Mobile App Agent-facing · Field inspector workflow
VIMA
Vehicle Inspection
Management Agency
Log In
Sign Up
Login
9:41
Overview
Balance
₦90,000
Pending
₦2,053
20
Total Task
4
Completed
15
Ongoing
Available Requests
Need Quality Assurance
Inspection
Accept
Write Quality Assurance
Inspection
Accept
Agent Dashboard
9:41
Match Report
Match the report with the existing one
Location
Nigeria Constitution Ave
Yes
No
Vehicle Make
Toyota Camry
Yes
No
Year
2014
Yes
No
Proceed
Match Report Form
9:41
Inspection
Match Report
Completed
Checklist
Completed
Photos
Completed
Accredited Areas
Completed
Submit Report
Inspection Checklist
9:41
Inspection
✓
Congratulations
Your Report for Nigeria Constitution Ave has been submitted
Continue
Submission Success
🖥️ Web Dashboard Insurer-facing · Admin & reporting portal
app.vima.ng/overview
VIMA
● Overview
Inspection
Valuation
Branches
Transactions
Fund Wallet
Overview
Make Request ▾
Total Requests
100
Completed
50
Valuation
64
Branches
0
Wallet
₦5000
Recent History
Batch No
Date
Requests
Done
#LAW87415
2019-04-29
5
5
#LAW87416
2019-04-29
12
5
Insurer Overview Dashboard
app.vima.ng/inspection/match-report
VIMA
Overview
● Inspection
Valuation
Branches
Transactions
Inspection
Back
MOTOR VEHICLE/TRUCK SURVEY REPORT
Match Report
Checklist
Photos
Original Value
Agent's Report
Name of Owner
Abole A. Eludie
Matched OK
Policy No
P/CVG/19/L
Matched OK
Make
IVECO TRUCK
Matched OK
Year
—
Mis Match
Reg No
KTU369XU
Matched OK
Match Report — Cross-Verification
app.vima.ng/reports/photos
VIMA
Overview
Insurance
Agents
Requests
● Reports
Transactions
View Report
Back
Match Report
Checklist
Photos
Rear View
Front View
Left Elevation
Rear View
Right Elevation
Interior
Engine
VIN Image
Report Photos — Evidence Grid
📱 Final Screens

VIMA, screen by screen

The full vehicle inspection experience — from inspection capture and photo documentation to real-time status tracking and instant notifications.

VIMA Screen
VIMA Screen
VIMA Screen
VIMA Screen
VIMA Screen
VIMA Screen
VIMA Screen
VIMA Screen
07 · Reflection

What VIMA taught me about B2B design

What worked well
Field research was irreplaceable
No amount of stakeholder interviews could have surfaced the offline connectivity issue. Physically shadowing inspectors in their environment was the most valuable research investment on this project.
What I'd do differently
Involve the admin users earlier
The field agent mobile flow was well-tested. The insurer admin dashboard was designed more quickly and with less direct user input and it showed in post-launch feedback. Admin UX deserved equal research time.
Senior-level insight
B2B efficiency gains need to be quantified
The most persuasive thing I could have done was put a number on the time saved. "5× faster" was our estimate getting that validated in a real deployment would have made the business case for expansion much stronger.
Design principle reinforced
The edge case IS the use case
In B2B tools, what seems like an edge case offline mode, a vehicle with unusual damage, an inspector with limited literacy often turns out to be the primary scenario for a significant portion of your users.
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